The Buyer may withdraw without reason from the contract for the sale of the product or service within an exclusive period of fourteen (14) calendar days from the receipt of the product, by notifying the company in writing to kotronishome191@gmail.com. Without prejudice to the terms of article Law 2251/1994, as the relevant terms and possibilities are listed in more detail as follows:

 

I. The buyer has the right to return for any reason the product he bought and delivered to him within 14 days from the date of receipt. A necessary condition for the validity of the withdrawal is that the product has not been used, is in its original packaging and is accompanied by all the necessary documents proving the transaction carried out.

At the same time, to facilitate the process, it is recommended that your request be sent electronically to kotronishome191@gmail.com

The cost of return shall be borne exclusively by the withdrawn buyer, except in that case, in which defects are found in the product, in which case the costs shall be borne by the Company.

In particular, the conditions governing the return of a product are the following:

 

a. The product must be returned within 14 days from the date of receipt.

 

b. The product packaging must be in its original condition.

 

c. The returned product must not have been used and must not have suffered material damage.

 

d. Return costs are borne by the customer, except in the case of actual defects.

 

e. In the event that the product to be returned is received by the Company without prior charging of shipping costs, these costs are deducted from the amount of money to be returned.

 

f. The buyer must place in the packaging all the documents required by law, in order to make it possible to cancel the specific sale.

 

In the event that the above conditions are not met, the product will not be received by the Company and will be returned to the sender, at the sender's expense.

 

II. Upon the return of the product and its receipt by the competent service department, the Company undertakes to replace the product with another similar and new one, in case the original one has proven to be defective (replacement). In any other case, the amount originally paid is credited to the buyer's personal account on the website. Afterwards, it is possible to use the credited price for the purchase of another product of your choice.

If the new product has a higher price than the returned product, then the buyer must go through a new payment process to pay the difference. If, however, the new product has a lower value than the returned one, then the Company credits the buyer with the difference according to the above.

 

III. In the event that, for any reason, the replacement of the product (with another one of the same or different) is not an option of the buyer, the amount of money spent on the canceled purchase may be returned. The method of return is determined in consultation with the relevant department and includes all possibilities (bank account deposit, paypal, credit card or cash).

 

IV. Both the right to change and the right to return the product refer to the entire purchased product and cannot be exercised on a part of it alone (e.g. accessories that accompany the product).

 

V. Any products made available by the company at special discounted prices (offers) for a limited period of time may be excluded from the possibility of unjustified withdrawal / return.

In addition, products that are manufactured to special order according to the consumer's specifications or are clearly personalized like all interior furniture are excluded from the possibility of unwarranted withdrawal/return.

 

In these cases, the products are specially marked, while their exemption from the right of unjustified return is clearly stated in the special conditions surrounding their disposal. However, the right of return cannot be excluded and the buyer is entitled to return it to the company in the event that legal or factual defects are found in the delivered product.